According to a study conducted by the Xerox Corporation, 87 percent of desired skills change was lost without follow-up coaching. The implication is that no matter how good the classroom training is, the effectiveness is lost without on-the-job reinforcement.
LCCS Study: A client conducted an experiment to verify Xerox study results. CoachTelesales was deployed on only one half of the nesting agents.
Results: Compared to other new hires not being coached with CoachTelesales coaching plans, CoachTelesales increased sales for every product and produced a 48% total increase in sales.
Average Sales per Day – Training Only vs Training + CoachTelesales